We teach you how you Do you want to start can build customer loyalty and increase your sales. A successful strategy requires planning so france telegram data we can see the results.
That is, beyond obtaining a phone number and sending a message, we must focus on setting goals that can bring benefits to our brand.
SMS for ecommerce has the power to increase brand awareness, share information easily, and reach your customers in the simplest way.
Why use SMS in your e-commerce?
Businesses can use SMS to create engagement campaigns to capture their customers’ attention, while also sharing time-sensitive information.
Additionally, SMS will help you create an excellent customer experience by providing a direct communication channel with your brand. This will also help increase the trust your customers have in purchasing and browsing your ecommerce site.
Some of the characteristics of SMS are that they must be clear and include a CTA so that your customers are clear about the action they should take.
12 SMS ideas for your ecommerce
We’ve put together 12 text ideas you can send in your SMS to improve your customers’ experience.
Once you find one you like, you can adapt it to your brand.
1. Welcome new customers
It’s important to give your new clients a pleasant start to their journey.
We recommend sending them a coupon for their first purchase.
2. Purchase confirmation
Communicating with your customer immediately after they make a purchase on your e-commerce site is essential.
Why? Because it will help what features do you need on your website? you build confidence in this and future purchases.
3. Shipping confirmation
Send these text messages to let your customers know their order is on its way.
You can also send them updates in case their delivery is delayed.
4. Delivery confirmation
You can use this type of SMS to let your customers know their order is about to arrive at their home.
It’s important to always be informed of the status of your shipment so that it’s delivered on time.
5. Satisfaction survey
Knowing what your customers think is also essential to improving the experience.
Sometimes they forget to leave feedback on your page, but with an SMS it will be much easier to get their opinion.
6. Abandoned carts
More than 40% of e-commerce brazil data transactions end in abandoned carts. That’s why it’s so important to send your customers an SMS to follow up.
You can remind them that they left products in their cart, offer them a promotion, or remind them of the benefits of your product.
