Let’s consider why businesses should know the law on consumer protection, what consequences may arise if it is ignored, and also give examples of real situations.
What is the Consumer Protection Act?
The Law on the Protection of Consumer Rights is a set of norms and rules aimed at bulk sms italy protecting the rights and legitimate interests of consumers in the process of purchasing goods and services.
It regulates the rights of consumers What is a company to receive quality products, adequate information about goods and services, and compensation for damage caused by poor quality products.
Example: one of the large retail chains faced a problem – they had batches of TVs that did not meet the declared parameters. The company had to recall the goods and pay compensation to customers, since the rights of consumers to receive quality goods were violated.
In Russia, the main law regulating these issues is the Federal Law of February 7, 1992 No. 2300-I “On the Protection of Consumer Rights”.
This law establishes a list of consumer rights, such as the right to information, the right to quality, the right to safety, and regulates the responsibilities of sellers and manufacturers. In addition, it provides mechanisms for the protection of consumer rights, including the possibility of appealing to the court or to specialized bodies.
Why is it important for businesses to know the consumer protection law?
1. Reputation protection . Negative reviews related to consumer rights violations can mobile lead spread quickly thanks to social media and online platforms. Consumers are increasingly sharing their experiences, and any omission on the part of a company can have serious consequences.
A travel company advertised trips at prices significantly lower than the actual price. A few the importance of security in it infrastructure days before the trip, customers suddenly found out that the price was much higher. Numerous complaints and lawsuits from customers negatively affected the company’s image, which led to a loss of customers and potential revenue.
2. Reducing financial risks associated with possible claims and fines. Violation of consumer rights may result in claims for damages, penalties and fines.
