Companies and managers who value customer service know the importance of investing in collecting feedback from customers. However! many of them fail to pass this feedback on to employees. This means that there is no point in obtaining valuable information about customer service! support and sales! for example! if it is not properly transmitted to the team.
When well prepared employee feedback
accurate and detailed information about processes! departments or even specific situations! such as sales promotions. Depending on the case! more than just good training! feedback can provide powerful insights to improve the customer experience and bring better results.
In this post! we will present some tips and tools so that your business does not miss out on the benefits of this very effective practice — employee feedback. Keep reading and check it out.
Invest in your own feedback channel
If you want to discover the weak points in your student data company’s customer service processes! be aware that you must listen to the customer. In other words! you need to get closer and improve your relationship with consumers in order to identify which practices generate dissatisfaction.
That said it is worth providing
A dedicated channel to receive feedback and use it to gain important insights regarding improvements that should be considered and implemented. There are a few ways to achieve this: through a few questions to evaluate the service at the end of the call or through a satisfaction survey sent via SMS! for example.
Another good option is to apply the NPS (Net Promoter Score) methodology! in Understand talented people as the main asset of the company the importance which the objective is to learn more about the customer experience in relation to your company’s service through a score from 0 to 10. This evaluation model reveals detractors (ratings below 7) and neutral consumers (ratings 7 and 8). By treating them! it is mobile lead possible to validate the main pain points of your audience.
